Frequently Asked Questions

How does Clevercast work?

Frequently asked questions about the Clevercast platform are part of our documentation. They are organized into different sections:

Didn’t find your answer in there? Don’t hesitate to contact us.

Plans & pricing questions

Use our online price calculator to get a quote, or contact us if you need premium support or custom services.

When you accept our quote, we’ll send back an invoice. We require prepayment, which is possible via bank transfer (send us a copy of the receipt), Paypal or credit card.

After we receive (proof of) payment, we’ll set up your account asap.

Each plan contains a certain amount of resources, like data traffic, live processing hours and (optionally) auto-captioning hours.

If these resources don’t suffice, we’ll charge the overuse cost when your plan ends. The overuse price per resource is listed on the bottom of your plan.

When you make an order, you can add extra resources to your plan to avoid overuse.

No. We recommend making a cautious estimate of your data traffic and pay overuse costs if necessary. Try not to overestimate the average number of simultaneous viewers.

Yes, all resources expire at the end of your plan’s period. You can avoid this by ordering an annual plan.

No. This is only possible for an annual plan.

No. As a general rule, we never stop your live stream, regardless of the amount of overuse.

By default, a plan starts when we receive (proof of) payment, unless you ask for it to start on a specific day. A monthly plan expires automatically after 30 days.

All our plans have a start and end date. After the end date, your account is automatically disabled, unless you explicitly ask for your plan to be renewed.

Yes. The more resources you add to your plan, the lower price you will receive through our automated price calculator.

Still having questions?

Contact us