Chat, questions, comments and surveys in webinars

Chat, questions, comments and surveys in webinars

  • Posted by Clevercast
  • On 14/02/2020
  • Comments

With an upgrade of Clevercast Webinar, the management of our interactive functionality has been centralized and given a new look. The option to conduct a survey was also added.

You can watch a demo on-demand webinar with presentation slides containing the public chat, questions and survey features. A demo without second canvas is also available.

Communicate with participants

Via Clevercast you can communicate privately with individual viewers through our chat and/or questions interface. As an administrator you can choose between both options. During a live stream you can, for example, opt for chat so you can immediately respond to viewers. If you subsequently publish the webinar to video on demand, Clevercast can switch the interface automatically to questions so you can be answer through email.

A public chat between participants is also possible in Clevercast, through our own chat interface on the webinar page or through an embedded twitter feed. In the Moderation HQ, organizers have an overview of all communication. They can respond to private and public chat messages and initiate communication themselves. By using tags, moderators can be appointed for specific topics.

An administrator or moderator can also send general messages that are (temporarily) shown over the video, and are therefore also visible to mobile viewers or in full-screen mode.

Audience polls and surveys

During the webinar, the public can be questioned by means of polls. These are multiple choice questions that are shown in a layer on top of the video, so they can easily be answered by viewers on all platforms. In the Moderation HQ the presenter has an overview of questions and results.

With a survey you can ask all sorts of questions. A survey can be used for evaluating a webinar but also for other purposes. You can choose to show a survey automatically at the end of the webinar. Or you can make it available continuously so participants can answer at any time. Administrators can view the results in Clevercast and download them in CSV or XLS format.

Second canvas, chapters and calls-to-action

If you have a second canvas with presentation slides that is streamed in addition to the live video from the speaker(s), it will be automatically recorded and converted to a single on-demand webinar containing both videos. Just like the live webinar participants, an on-demand viewer can switch dynamically between side-by-side, PiP and full display (also on mobile devices). In addition, unique frames from the presentation video are also shown as a shortcut to the relevant part of the video, so viewers can easily jump to a desired chapter.

Finally, there is the possibility to add calls-to-action (links, buttons, images) and menus at specific places in the on-demand video.

About Clevercast
Clevercast helps businesses to produce, manage, publish and and enrich interactive live and on-demand videos. Our applications provide companies with their own secure platform which can be styled and customised as desired. All our applications are fully GDPR compliant, mobile friendly and use adaptive HD streaming to optimise video quality for viewers around the globe.