The player on my site doesn’t work ?

If no video is shown in the player on your site, check the following:

1. Has the event been started in Clevercast?
2. Is the player working in Clevercast? In that case, something is wrong with your embed code.
3. The player doesn’t work in Clevercast. If it worked before, check your firewall. Try playing the video outside of your network.

The player is spinning or stuttering ?

Check your bandwidth. Try watching the video outside of your network.

The live stream has some latency ?

A latency between 16 and 30 seconds (depending on device, connection) is the default for HTTP Live Streaming (HLS). If necessary, it can be lowered but this may cause problems for clients with slow internet connections.

There are black bands in the player?

Your player has a fixed width/height that doesn’t corresponds to the aspect ratio of the streamed video (usually 16:9).

Stream appears to be in slow motion?

This can happen exceptionally if you send a broadcast without keyframes (you shouldn’t do this).

I get a spinner when switching languages a lot?

This is a one known issue: if you constantly keep switching languages in the player, you sometimes get a spinner.
It is sometimes experienced during tests, but hardly ever in a real livestream (since real viewers just select their language and listen to it). It also happens far more often in the preview player than in the real live player.

I can’t hear multiple languages in my recording?

The live stream can be recorded and downloaded as a single mp4 file containing the video stream and all audio streams (= languages). VLC player, for example, lets you select the different audio languages.