If two or more interpreters are working together in the same language room, they can use the handover procedure. This makes the transition from one interpreter to another a lot easier.
The handover feature is available when there are at least two interpreters in the same room. Both interpreters will see a Request handover button, which becomes enabled as soon as an interpreter unmutes himself.
The handover procedure works like this:
- The interpreter who is translating submits a request for handover. This means that he asks another (muted) interpreter to take over the translation. If there are more than 2 interpreters in the language room, then he can choose which one to handover to.
- After the request is made, the second interpreter has 60 seconds to take over the translation. The moment he does this, the second interpreter is automatically unmuted and the first one muted.
Once a handover request is submitted, the audio that the second interpreter hears changes. He automatically starts hearing the translation in the foreground and the floor audio in the background. This makes it easier to take over at the end of a sentence or during a short pause in the translation. When the second interpreter takes over, he is automatically unmuted and hears the floor audio again at full volume. He can start translating immediately after pressing the button.
A handover procedure may be cancelled, either because it is cancelled by the first interpreter or because the second interpreter doesn’t take over in time. In that case, everything remains the same as before the handover procedure. The first interpreter keeps on translating, and the second interpreter remains muted. The first interpreter can start a new handover procedure at any time.
Note: interpreters do not have to use the handover procedure. They can also use the mute and unmute buttons to start and stop translating. The handover procedure only serves to facilitate switching when time is short.
Below is a further explanation of the handover procedure. But since the whole process is very intuitive, you will probably understand it better by trying it out.
Initiating the handover
When two interpreters are connected in the same language room and one of them is unmuted, the ‘Request handover‘ button will automatically appear for the latter (below the ‘Mute’ button, see screenshot below).
Note: if more than two interpreters are in the language room, the active interpreter must choose which colleague to handover to.
After an interpreter presses the ‘Request handover‘ button, the procedure is started. The interpreter now sees a new ‘Cancel handover‘ button with a 60 second countdown (see screenshot below). At any time, he may decide to stop the procedure by pressing this button.
Completing the handover
When the first interpreter makes a handover request, a ‘Take over‘ button appears for the other (muted) interpreter in the same language room. This button also has a 60 second countdown.
At the same time, the audio for the second interpreter changes: he now hears the first interpreter’s translation in the foreground with the floor audio in the background.
The moment the second interpreter wants to take over the translation, he only has to press the ‘Take over‘ button and start speaking.
Pressing the ‘Take over’ button ensures that:
- The first interpreter is muted. He no longer sees the ‘Cancel handover’ button. He now sees a crossed out microphone and an ‘Unmute’ button.
- The second interpreter is unmuted. He no longer sees the ‘Take over’ button. His microphone is no longer crossed out and he sees a ‘Mute’ button.
- The second interpreter hears the floor audio at full volume. The voice of the first interpreter has disappeared from his audio mix.
- The second interpreter now sees a ‘Request handover’ button, allowing him to initiate a handover procedure.
There are two ways that an initiated handover procedure can remain incomplete:
- The first interpreter presses the ‘Cancel handover’ button after initiating the procedure
- The second interpreter doesn’t press the ‘Take over‘ button within 60 seconds
In that case, nothing changes. The first interpreter keeps on translating, and the second interpreter remains muted. The first interpreter can start a new handover procedure at any time.