Which support plans do you offer?

Which support plans do you offer?

Regardless of your contract, we try to support you in the best possible way.

By default, our enterprise plans come with priority support and a maximum intervention time of 1 business day. All other plans come with support on a best effort basis and no intervention time guarantees.

All standard support contracts are limited to business hours (9-18 CET). If you require support outside business hours, very brief intervention times or dedicated remote hands during livestreams, contact us for a customized Service Level Agreement.