Regardless of your contract, we try to support you in the best possible way.
By default, our enterprise plans come with priority support and a maximum intervention time of 1 business day. All other plans come with support on a best effort basis and no intervention time guarantees.
All standard support contracts are limited to business hours (9-18 CET). If you require support outside business hours, very brief intervention times or dedicated remote hands during livestreams, contact us for a customized Service Level Agreement.